Terms and Conditions of the VTC, a.s. Online Shop

Terms and Conditions, Shipping and Payment VTC, a.s. (B2B)

Terms and Conditions · Shipping Rates and Payment Terms

TERMS AND CONDITIONS OF THE VTC, a.s. ONLINE STORE (B2B)

I. Introductory provisions

Version: 1.7 | Effective from: 27 August 2026 | Applicable to the B2B online store at www.vtc.cz and www.vtc.eu

1. These terms and conditions (hereinafter the “Terms”) govern contractual relationships arising between VTC, a.s., with its registered office at Plzeňská 868, 783 91 Uničov, Czech Republic, Company ID No.: 25390341, VAT ID No.: CZ25390341, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section B, File 1908 (hereinafter the “Seller”), and the buyer when purchasing goods through the Seller’s online store at www.vtc.cz and www.vtc.eu.

2. These Terms apply to all orders placed in the online store, regardless of the selected language interface or the country to which the goods are delivered.

II. Subject matter and B2B purchases

1. The subject matter is the supply of goods ordered by the buyer through the online store.

2. This online store is intended exclusively for purchases made in the course of business (B2B). The buyer may purchase from the online store only when acting in the course of their business or independent professional activity.

3. The contractual relationship between the Seller and the buyer is governed by the laws of the Czech Republic applicable to business-to-business relationships. Statutory consumer protection provisions do not apply to contracts concluded through this online store (in particular, the right to withdraw from a contract without giving a reason within 14 days). The Seller reserves the right to reject an order or cancel the registration of an entity that does not meet the conditions for B2B purchases.

III. Registration, purchases and withdrawal from the contract by the Seller

1. Only duly registered business entities with a valid identification number assigned under the laws of the country of their registered office may purchase from the Seller’s online store.

2. Registration is subject to manual approval by the Seller (verification of identification details in the relevant register) and is processed on business days from Monday to Friday between 7:00 and 15:30 (CET).

3. By submitting an order, the buyer confirms that they have read these Terms, agree to them in full and accept the prices of the goods and the shipping costs.

4. For products with a special lead time (goods manufactured or procured to order), the buyer acknowledges the longer delivery period and the fact that such goods cannot be cancelled or returned without the Seller’s prior written consent.

5. The Seller is entitled to withdraw from the purchase contract (or part thereof) or suspend the supply of goods, in particular in the following cases:

• the buyer is overdue with any payment to the Seller;
• insolvency proceedings are initiated against the buyer or reasonable doubts arise about the buyer’s ability to pay;
• there is an unforeseeable and substantial increase in the procurement prices of goods or transport costs, or the manufacturer discontinues the production/supply of the goods concerned.

IV. Prices, VAT, shipping and payment terms

1. Prices of goods in the online store are displayed excluding VAT by default, unless the buyer selects VAT-inclusive prices in their user profile settings. The purchasing currency (CZK or EUR) is determined by the type of price list assigned to the buyer’s account upon registration and can be changed only by agreement with the Seller.

2. VAT rules:

• For delivery within the Czech Republic, VAT is added to the price in accordance with applicable Czech legislation.
• The supply of goods to a buyer registered for VAT in another EU Member State is exempt from VAT (the reverse charge mechanism applies) only if the goods are physically transported from the Czech Republic to another EU Member State and the buyer provides a valid VAT identification number (VAT ID) issued by another EU Member State (verifiable in VIES). If the goods are handed over or delivered within the Czech Republic, the standard Czech VAT rate applies, regardless of the buyer’s registered office or the country that issued their VAT ID.
• The supply of goods to third countries (outside the EU) is exempt from VAT only if the conditions for exemption on the export of goods under applicable legislation are met (in particular, proof that the goods have left the EU). For shipments outside the EU, the Seller arranges export customs clearance, the cost of which is included in the shipping charge. The buyer arranges import customs clearance, either directly or through an authorised representative, such as the carrier. Any customs duties, import VAT and other import-related charges are payable by the buyer.

3. Shipping and payment terms:

• Shipping costs, payment fees (e.g. cash on delivery) and the thresholds for free shipping depend on the destination country, the number of parcels and the weight/volume of the shipment, in accordance with the current Shipping Rates and Payment Terms published in the online store.
• The purchase price is paid by one of the following methods:
  • cash on delivery when accepting the goods from the carrier (in cash or by payment card); this payment method is available only for delivery of goods within the Czech Republic or Slovakia;
  • 100% advance payment by bank transfer against an advance (pro forma) invoice (PIA – Payment in Advance); when this payment method is used, the goods are dispatched only after the full amount stated on the invoice has been credited to the Seller’s account;
  • in cash or by payment card upon collection at the Seller’s central warehouse in Uničov;
  • against a tax invoice with an agreed payment period running from its receipt by the buyer; this payment method is available exclusively to buyers with their registered office in the Czech Republic or Slovakia who have concluded a separate written purchase agreement with deferred payment terms with the Seller.
• If the buyer refuses to accept a dispatched shipment without citing obvious damage at the time of refusal, the Seller is entitled to cancel the order concerned and require the buyer to reimburse the costs of forwarding or transport services incurred in vain.

4. The Seller retains ownership of the goods until the purchase price has been paid in full (retention of title). Upon cancellation of the contractual relationship, the buyer must promptly return all unpaid goods to the Seller.

V. Delivery terms, risk of damage and force majeure

1. Goods are dispatched on business days. Orders for goods in stock received on a business day by 15:00 are usually dispatched on the same day, provided that the agreed payment terms have been met. In the case of advance payment, dispatch is conditional on the full amount stated on the advance (pro forma) invoice being credited to the Seller’s account.

2. The risk of damage to the goods passes to the buyer upon acceptance of the goods from the carrier or, in the case of collection in person, upon acceptance of the goods from the Seller.

3. If the buyer has doubts about the condition of the shipment, they are entitled to refuse it. If damage is discovered when the carrier hands over the shipment, the buyer is advised not to accept it, to contact the Seller promptly via the Contact page and to agree on the next steps.

4. The Seller is entitled to fulfil an order in part.

5. Force majeure: The Seller is not liable for failure or delay in performing its obligations caused by circumstances excluding liability (force majeure). Force majeure includes, in particular, natural disasters, war, mobilisation, uprising, strikes, lockouts, epidemics, measures taken by public authorities, interruptions or restrictions in the supply of energy or raw materials, border closures and major disruptions to transport or supply chains. Performance deadlines are extended for the duration of the force majeure event. If force majeure lasts longer than 60 days, either party may withdraw from the contract without entitlement to damages.

VI. Rights arising from defective performance and complaints

1. Rights and obligations arising from defective performance are governed by the Czech Civil Code. A quality guarantee is provided only where expressly stated for the goods or agreed in writing.

2. The buyer must notify the Seller in writing of obvious defects or discrepancies with the order no later than 7 calendar days after accepting the goods.

3. The Seller determines how a complaint is resolved. A justified complaint will be resolved, in particular, by supplying replacement goods, repairing the goods or providing a reasonable reduction in the purchase price. If the complaint cannot be resolved by supplying replacement goods or by repair, the Seller is entitled to withdraw from the contract (or part thereof) and refund the corresponding portion of the purchase price to the buyer; in such a case, the Seller will issue the relevant corrective tax document to the buyer.

VII. Confidentiality and protection of intellectual property

1. Confidential information: All information, materials, price lists, terms and conditions, customer discounts or technical specifications provided by the Seller are confidential. The buyer undertakes not to disclose them to third parties or use them for any purpose other than performance of the contract.

2. Copyright: All content of the online store (in particular texts, product photographs, graphics, descriptions and downloadable materials) is protected by the copyright of the Seller or its suppliers. The buyer may not copy, distribute or otherwise use this content for their own commercial or marketing purposes without the Seller’s prior written consent.

VIII. Limitation of liability for damages

1. The Seller is liable to the buyer for damage caused by a culpable breach of its obligations under the purchase contract.

2. The parties agree that the Seller’s total liability for any damage arising in connection with performance of the contract (including any delay or defective performance) is limited to the purchase price actually paid for the goods whose supply gave rise to the damage.

3. The Seller is not liable for loss of profit, indirect, consequential or incidental damage (e.g. loss of orders, interruption of production or contractual penalties owed by the buyer to third parties).

4. These limitations do not apply where expressly prohibited by mandatory statutory provisions (in particular, damage caused intentionally or by gross negligence).

IX. Personal data protection (GDPR)

1. The Seller processes the personal data of the buyer, members of its statutory bodies, representatives and contact persons in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

2. Detailed information on the scope, purpose, legal bases and rights of data subjects is available in the separate Privacy Policy published on the Seller’s website.

X. Governing law, jurisdiction and final provisions

1. All contractual relationships are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.

2. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG – Vienna Convention) is expressly excluded.

3. All disputes arising from or in connection with the purchase contract shall be decided exclusively by the courts of the Czech Republic having territorial jurisdiction according to the Seller’s registered office.

4. These Terms are issued in Czech, Slovak, German and English (CZ, SK, DE, EN). In the event of any ambiguity or discrepancy between the translations, the Czech version of the Terms prevails.

Uničov, 27 August 2026
VTC, a.s.

Back to top

SHIPPING RATES AND PAYMENT TERMS (VTC, a.s.)

This price list forms an integral part of the Terms and Conditions of the VTC, a.s. online store.

Version: 1.7 | Effective from: 27 August 2026 | Applicable to the B2B online store at www.vtc.cz and www.vtc.eu

The purchase price of goods and services is governed by the Seller’s price list in effect on the date the buyer submits the order. All base prices in this price list are quoted excluding VAT by default. VAT is applied in accordance with applicable legislation and the rules set out in Article IV, paragraph 2 of the Seller’s Terms and Conditions.

Please note:

• For the purposes of this price list, “order value” means exclusively the total price of the goods ordered, excluding VAT (shipping costs, cash-on-delivery fees and other charges are not included). Shipping costs are payable by the buyer unless the order qualifies for free shipping.
• FREE shipping upon reaching or exceeding the specified minimum value of goods ordered applies exclusively to deliveries within the Czech Republic and Slovakia. Shipping to all other international destinations is always charged in accordance with the applicable price list.

1. PAYMENT AND COLLECTION METHODS AND CONDITIONS

Collection in person (Uničov warehouse): FREE
Collection of goods directly from the Seller’s central warehouse (VTC, a.s., Uničov) during business hours. Payment can be made in cash or by payment card upon collection, or in advance by bank transfer.

Cash on delivery (Delivery by carrier):
Available only for selected destinations (the Czech Republic and Slovakia). Payment is made to the carrier upon receipt of the shipment (in cash or by payment card, depending on the carrier’s available payment facilities at the delivery location).

Advance bank transfer / PIA (Payment in Advance):
100% payment against an advance (pro forma) invoice. The goods are dispatched only after the full amount stated on the invoice has been credited to the Seller’s account.

Payment on invoice with an agreed payment period:
This payment method is available exclusively to customers with their registered office in the Czech Republic or Slovakia who have concluded a separate written purchase agreement with deferred payment terms with the Seller.

2. SHIPPING WITHIN THE CZECH REPUBLIC AND SLOVAKIA (WITH ELIGIBILITY FOR FREE SHIPPING)

3. INTERNATIONAL SHIPPING – EUROPE AND WORLDWIDE

Goods are dispatched on business days (Monday to Friday) via PPL / DHL. Delivery time depends on the distance to the destination country (e.g. Germany 1–2 business days, Finland approximately 5 business days).

Free shipping does not apply to these countries.

4. ADDITIONAL CONDITIONS

1. Free shipping: Shipping and cash on delivery are free for deliveries within the Czech Republic where the value of goods ordered is at least CZK 2,000 excluding VAT, and within Slovakia where the value of goods ordered is at least €120.00 excluding VAT. Free shipping applies to all parcels in the order concerned.

2. Multi-parcel shipments and excess weight / volume: If the order weighs more than 31.5 kg or contains bulky goods, the shipment will be divided into multiple parcels. Where an order is divided into multiple parcels, shipping is charged separately for each parcel at the rate applicable to the destination country; for weight-based rates, the weight of each individual parcel determines the rate. This rule also applies to the Czech Republic and Slovakia if the order does not qualify for free shipping. Great Britain is an exception: the stated shipping rate is charged for the entire shipment and is not multiplied by the number of parcels; the maximum weight of each individual parcel is 31.5 kg. For destinations subject to an individual quotation, the price is calculated separately according to the shipment’s specifications.

3. Islands: Shipping rates to islands (e.g. in Greece, Spain and Sweden) are quoted individually.

4. Customs clearance, duties and charges: For shipments outside the EU, the Seller arranges export customs clearance, the cost of which is included in the shipping charge. The buyer arranges import customs clearance, either directly or through an authorised representative, such as the carrier. Any customs duties, import VAT and other import-related charges are payable by the buyer.

Uničov, 27 August 2026
VTC, a.s.

Back to top